FAQs

1. What is Pehnawa by Bin Akram's? Pehnawa by Bin Akram's is an online women's clothing store that offers a curated collection of stylish and contemporary apparel designed by the renowned fashion designer Bin Akram. Our store is dedicated to providing high-quality and fashionable clothing options for women who appreciate unique designs and superior craftsmanship.

2. How can I place an order? Placing an order with Pehnawa is easy and convenient. Simply browse our website, select the items you love, choose your size, and add them to your cart. Follow the checkout process to enter your shipping details and payment information. Once your order is confirmed, you'll receive a confirmation email with all the necessary details.

3. What payment methods do you accept? We accept various payment methods to make your shopping experience seamless. You can pay for your order using credit/debit cards, bank transfers, and other secure payment gateways. We prioritize the security of your personal and financial information.

4. Can I modify or cancel my order after placing it? Unfortunately, once an order is confirmed, it cannot be modified or canceled. Please review your order carefully before completing the purchase. If you encounter any issues, please contact our customer support team, and we will do our best to assist you.

5. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package. Additionally, you can log in to your Pehnawa account to view the order status and tracking information.

6. What is your return policy? We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 15 days of placing your order. Please refer to our 'Returns & Exchanges' page for detailed information on our return policy, including eligibility criteria and the return process.

7. Do you ship internationally? Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on your location. During the checkout process, you can select your country, and the shipping costs will be calculated accordingly.

8. How can I contact customer support? For any inquiries or assistance, our customer support team is here to help. You can reach us through the 'Contact Us' page on our website or send an email to cspbybinakrams@gmail.com. We strive to respond to all inquiries promptly.

At Pehnawa by Bin Akram's, we are committed to providing a delightful shopping experience and ensuring customer satisfaction. If you have any additional questions or concerns, feel free to reach out to us—we're here to assist you!